Family membership issue

[berhava]

I am using spotify for years... and I ended up marrying. As I wanted to have a family account it turned out I didn't remember my account address information after all years... 6-7?? Now I couldn't achieve to get a family account for me and my wife. I need to delete my aging account with new according to super, mindblowing solution! 

Is there any other? If not... I am pretty frustrated by this creative team with all their service so far succeeded to change people's music streaming attitude...

I hope someone help me edit my address info.

[Bittencourt]

Hi @berhava, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!