Family pack

Reply

Family pack

Naomss
Newbie

Plan

Premium (family pack)

Country

 Belgium

Device

IPhone 7

Operating System

iOS 11.4.1

My Question or Issue

 My roommates and I started the family pack a few weeks ago and they all have received the e-mail/invite for the family pack and I didn’t. I tried all the things that were on the website and what they said in the mails to the responsable one, But still it doesn’t work. I hope this can be fixed because I did already pay for it and it’s a waste of money because I can’t use my premium.

 

Greetings,

Naomi

1 Reply
Highlighted

Re: Family pack

Alfredo
Roadie

Hey @Naomss.

 

If you haven't received the email invite to the Family plan, ask the owner to try sending a new one using a different browser or an incognito window.

 

Also, make sure you check your spam or unwanted email boxes to see if it could be hiding there.

 

As a last resource, you can ask the owner to send the invite to an alternate email to see if you receive it.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
SUGGESTED POSTS