I've just canceled my family subscription and I have premium until the 16/01 since my last bill was 16/12. My issue is that my girlfriend, who I share the family plan with, no longer have Spotify premium. Which we find strange since she should have premium until 16/01 as I do.
Anyone ever had the same issue?
Solved! Go to Solution.
Hey again @Morten140,
When you switch from a Premium for Family account to another one, this happens immediately and the Family subscription is getting stopped.
When this happens there are no more sub-accounts and thus your girlfriend is now on Spotify free.
When you still want to get in touch with the Spotify support, you can do this using this link and they'll be able to take a look behind the scenes 🙂
Have a nice day!
And I wish you a Happy New Year too 🎉🙂