Family plan confirmation email does not arrive

[user-removed]

Plan Family Country NZ

Device All

Operating System All

My Question or Issue

The confirmation email of my <12yo for participation on in the family plan, is not arriving at my google parental account email, or my spotify plan manager email. No other email addresses are used in the management of the plan.

Would have loved a live chat (like I had earlier) but see no button to start one.

[Brunelicia]

Hey @user-removed 

Welcome to the Community! As stated in Spotify's Terms and Conditions of Use,  in order to use the Spotify Service and access any Content, the user needs to be 18 years or older, or be 13 years or older and have parent or guardian’s consent to the Agreements.

However, if any other members are having issues to join the plan, I'd recommend sending them the link manually instead of trying to use the email. It also may be worth trying after clearing the cookies and cache, a different browser or an Incognito Window.

Hope this helps clear things up. 🙂