Family plan, invitation activation

[sergiocelisg]

Plan

Familiar Premium

Country: Colombia

My Question or Issue

 I send the invitation to my wife, she puts the address and zip code, but she gets an error on the website. Try myself with exactly the same data, but I get an error on the website.

What's going on? What should I do to activate the invitation to her?

Thanks.

[Guido]

Hey @sergiocelisg.

Thanks for getting in touch!

Could you try to open the email invitation via an incognito browsing session? be sure you will log in with the account the invitation has been sent to, not with the administrators account.

Hope it works. Let us know which error you are seeing if it's not working.

Have a nice day!

[defdeizen]

Hi where can i speak french here? i have a problem with the email notification for my family. They didn't receive any mail about spotify... i put the buttom a lot of time but nothing happens. 

thx to reply

Defdeizen

[Guido]

Hey @defdeizen.

Thanks for getting back to us.

You can get in touch with support as they offer French support. Here's where you can contact them.

Hope it will work! Let us know if you have further questions. We'll be happy to help.

Have a nice day!