Spotify Community

Blkraven · 2019-07-28

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Billy-J · 2019-07-29

Hey @Blkraven, thanks for reaching out to the Community!

Could you and your daughter check on both devices if the usernames match? If it does match, please let me know.

You can view your usernames by going to Home in the Spotify app > Account > Username. It should just be numbers.

Keep me posted 🙂

Billy-JSpotify Star

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Family plan - when playing unable to listen individually