Family plan will not verify my address

[jpoole]

Plan

Family plan

Country

USA

My Question or Issue

 In the past 4 months I have been kicked off my family plan twice, and when clicking on the link to verify my address, it will tell me that the address cannot be verified. 

When clicking on the link I receive in my email I have tried spelling things out, abbreviating, using/not using periods, using my spouses name; and to no avail, no matter what changes I try, I have not once been able to get it to work on my own. 

Is is there someone who can help me understand what I am inputting incorrectly into this verification and why it thinks it knows my address and I do not?

it would be greatly appreciated 🙂

[Bittencourt]

Hi @jpoole, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

[jpoole]

Thank you for the reply, however there are issues with your two solutions.

I do not have a twitter account, and though this is a great way to reach your users, this does not help me in any way.

The second of which is that you need a dedicated application for using facebook messenger if you are trying to resolve a problem while mobile. I personally do not have the application due to space on my phone dedicated to other items.

Im sure these issues have been brought up, so I may just be reiterating something that you are actively working on finding alternative solutions for.

Thanks for listening! My problem has since been resolved through the live chat!

[Peter]

Hey @jpoole.

Thanks for getting back to us. Glad to hear that our chat team were able to help you resolve your issue 🙂

With regard to our contact options, there are several different ways of getting in touch with Customer Support team - you can check them out here if you haven't already. 

Spotify users have different preferences for how they like to communicate with our Support teams: they can choose between email, chat and social media, however bear in mind that not all languages are supported across all channels. We do not offer telephone support.

If you have any other questions regarding this, please don't hesitate to reach out to us here in the Community - we'll be happy to help you out.

Thanks! Stay awesome 🙂