Family plan

[grammymuseumms]

Plan

Premium

Country

Device

Mac mini

Operating System

iOS 10

My Question or Issue

I upgraded to Family Premium and when we try and accept the invite it takes us to our payment information, which has not changed.  When i type the link sptify.com/family/redeem it tells me i am not signed up for Family even though the plan clearly shows Family Premiuym for $14.99 a month or suggest i resend invite.  I have resent invite 6 times and still no luck and no place to put the code that was sent to email.  

Does this service always take this long to work?

[Billy-J]

Hey @grammymuseumms, and welcome to the community.

Hope you're doing great!

Could you try sending the invite using a different browser/incognito mode?

If that doesn't help, could you try sending the invite using a different email address (You don't need to send the invite using the email associated with Spotify). If both doesn't work, please send me a screenshot of the error message being shown.

Let me know how this goes 🙂