Family plan

Reply

Family plan

Malamero
Regular

Hi,

 

I still having Issue trying to purchase the family plan! Is there any issue on the website? Since I keep getting the same error "There's a issue with the payment method please try again or try a different one" I already try 2 different cards both of them international and already call the bank 3 times and there's no issue in their end. I already use this card before with Spotify so what's the problem?

5 Replies

Re: Family plan

Maxim
Rock Star 24
Rock Star 24

Hi there,

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

MaximRock Star 24
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Re: Family plan

Malamero
Regular
Please don't give that response because it doesn't help at all. Just fix the **bleep** page to I can get my family plan.

Re: Family plan

Maxim
Rock Star 24
Rock Star 24

I'd recommend giving it a try via an incognito/private browser window and/or another device.


Let me know how it goes 🙂

MaximRock Star 24
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Note: I'm not a Spotify employee.

Re: Family plan

Malamero
Regular
Still not working. Already try on a different device and incognito page.

Re: Family plan

Maxim
Rock Star 24
Rock Star 24

Thanks for letting me know.

 

Can you please make sure that the country in which the cards are issued matches the country that you live in?

 

The payment will not work if the cards are issued by an international bank from a different country.

 

You can look here for any other payment methods available, in case the cards are from a different country

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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