I just upgraded from my Free account to Premium and all was ok, my account showed Premium and I got 3 months free as per the offer.
I then purchased The Family Plan for max 6 people with the 3 months free special offer - my understanding was that I had to upgrade to Premium first and then get Premium Family.
The problem is that after paying for both Premium and the extra for Premium Family, my account does not show Premium Family and I do not have the family controls such as managing then Family users or doing the Family Mix.
However Family Premium works - I sent the link to my kids and wife who have joined the Family Premium no problem, their accounts show Premium Family and they are participating in the Family Mix.
So why can my kids & wife join the Family Premium but my account does not show it?
Solved! Go to Solution.