Family subscription problem

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Family subscription problem

Sooprema
Visitor

 

 

Plan

Premium

Country

Brazil 

Device

Asus zenfone 4 max

Operating System

Android 8.1.0

 

My Question or Issue

Hello, my sister cannot subscribe to my family plan, the address is correct, and my girlfriend was subscribed with success she use the same address, I tried using the correct address and the site don't permit. And the address is the same as mine.

 

 

1 Reply

Re: Family subscription problem

Rock Star 22
Rock Star 22

Hey @Sooprema, thanks for reaching out to the Community!

Could you try sending your sister another invite using a different browser or incognito mode? If that doesn't help, please try sending one more using a different valid email address.

 

If you're still having trouble, please send me a screenshot of what you see when she tries to join the Premium for Family plan (make sure to hide sensitive info when posting to the community).

 

Keep me posted :) 

Billy-JRock Star 22
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