Family subscription

[martinrehorek]

Plan

Premium

Country

Czech Republic

Device

Iphone se

Operating System

iOs

My Question or Issue

I had my 3 family members kicked out of my membership, which is acceptable, because they didn’t click on the link in email. However, when my aunt account clicked on it ( different account), it has automatically kicked her out of spotify in the payment day. This is draining our money and time, i am asking for an action, otherwise, we will no longer use your platform.

[Billy-J]

Hey @martinrehorek, and welcome to the community.

Hope you’r doing great!

Could you send your aunt anither invite using a different browser or incognito mode? If that doesn’t help, could you send another invite using a different email address?

If they already charged your aunt before she was able to join the Premium for Family plan, I’d recommend checking out the Refund policy for more info.

Let me know how this goes 🙂