GCash Payment for Family Premium always failed

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GCash Payment for Family Premium always failed

Newbie

 

Plan

Free/Premium

Country

Philippines

Device

Vivo 1610

Operating System

Funtouch OS

 

My Question or Issue

I'm using GCash's Virtual Pay, tried buying the subscription but it always said "Payment failed". I have sufficient balance on my account, already tried it on different accounts and browser. I bought the subscription last month, i failed to top up for the upcoming month because i was home quarantined because of COVID -19 so my subscription was revoked. And now, I'm trying to buy Family Premium but it don't work. Please help, I need music for the quarantine. Thank You.

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1 Reply
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Re: GCash Payment for Family Premium always failed

Moderator
Moderator

Hey there @sweetsodium

 

Thanks for reaching out to the Community about this. 

 

We suggest you check this help page for more info on how to proceed with your payment. 

 

Alternatively, you can always reach out to the payment service provider to check the status of this transaction. 

 

Hope this helps. Keep us posted. 

IvanModerator
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