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Plan
Premium Family
Country
US
My Question or Issue
Hello:
Yesterday I recieved my email saying that my Google Home Mini was now available. When I follow the link, it brings me to the Google Store. Once I've selected the mini, and go into the checkout, it's still saying that I have to pay full price for the mini, with no apparent signs that the promo code has been applied.
I've looked up some of the other solutions on this website, but following the links provided, and trying to use incognito mode, both didn't work.
Thank you for your time.
Solved! Go to Solution.
Well, that sucks. I'm losing hope here. I'll probably just have to buy one myself at some point.
I also tried and was charged full price.
I also just tried it & was still charged full price. I have been a premium family member for well over a year (maybe 2 years). I understand things happen but this is ridiculous.
I'd like to add (even if only for visibility) that I'm also experiencing this problem and have been for the past three weeks. Chatting with support only led me to learn that the promo code had an "attempted redemption" and that they can't issue a new code, even though no mini was ordered. Like others, manually adding the promo code as noted in the URL in the checkout also raises an "already attempted" error.
Seriously? How?
I followed those steps and am still being charged the full price.
I did and it really charges you. I had to gwt on the phone with google to figure out that it was an issue.
Really though can we have this be un-marked as solved until a real solution is given?
Those that went through Google to resolve...what method did you use to contact them?
Was google abl to reverse the charges? or are we supposed to wait for Spotify to sort this out?
If you were actually charged for the mini and contacted Google support they will ask what the promotion code was. For myself and many others there was no code, only a link to follow and a pop-up saying the discount would be added during checkout. Google has offered to help return the device but will not reimburse you for the promotional discount.
Hello.
Even though the code is applied to the item, Google Store is asking for my credit card info to continue. Am I suppose to put my credit card info in?
Thank you.
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