Spotify chat, twitter and this forum since November 4th when i first attempted has resulted in the following:
1. "we are working on it" - until January 12th
2. another attempt at "chat", on January 12th which finally resulted in an escalation...so based on all the comments here i thought, "Yay, here comes a link that works!".....only to recieve an email that says. "This promo is over, we are out of stock". (**bleep**)
3. another attempt at chat today (really wish i could have contacted earlier but I do have a full time job and chasing a company with the worst customer service in the history ....well, i had some more time to give them today).... ONLY to be connected with yet anohter un-empathetic support rep, that said, "nothing we can do, and can you provide your Google ID order number?"... Google ID order number? I never created the order, IT WAS CHARGING ME, why would i have this? SMH. To my request, NOT HIS, it's been escalated again.
This is purgatory, chat to escalation to recieve a non-helpful response from a support escalation team that is sent from a "no-reply" email ....sending me back to chat. Good times. I want a Mini or a credit to my account for the cost of the mini. AND if they really want to make customers feel like we matter.... even more of a credit for the part time job and frustration I (we) have gone through chasing this massive error in trust and lies.
I have been trying to redeem a free Mini since Nov. 20th, with multiple bad links from Spotify, multiple emails to Spotify support with very slow response only after repeated badgering, Google chat, Google support, this community and SpotifyCares. After Spotify dragged it's feet for 2 months the response I am getting now is that the offer is now over and there is nothing that can be done. The reason it has fallen to out of the offer period is because of the slow response from Spotify support.
It seems to me that Spotify made an offer and the offer didn't work, so Spotify just dragged it's feet until they had an excuse to not honor the offer.
I do not understand how you Spotify, a 2 billion dollar company. Cannot give a time frame on a promotion that you Spotify botched. It seems like it would be more worth it to just give free google homes then to lose this many users.
I fully understand the support team is doing the best they can with the resources they have. Kudos to you guys, I bet you don’t get the recognition you deserve.
I have been a loyal user for over 5 years and today I will be canceling my account to look for other options. I will also be recommending to friends and family they find a company that values users.
What if they gave me two replacement codes, but google failed to properly redeem either one and they then said they were "... unable to assist you with redeeming a Google Home Mini device any further?" What if I then bought a Daydream from the Google store using the same credit card, just to prove that it's not actually any "problem with the payment info," as Google support insists? What if I put another order into the Google Store for a Home Mini with a personalized gift message that says "You obviously needed the money more than I needed this promotional item. Enjoy." and sent it directly to Spotify CEO Daniel Ek?