Don't even bother doing the promo. In the end you'll have to pay $9.99 upfront when you cancel your family plan, and then when you redeem and want to upgrade to family I can see them charging you $14.99 upfront as well.
Which means your paying $24.98 for a "Free" Google Home.
Just wait till Christmas, they're usually on sale for $39.99, and it'll save you the headache.
Spotify have seen fit to send me a reminder email to claim my “free” Google home mini that I haven’t been able to order, and guess what click on the link and it STILL says I can only have one, when I have NONE. Rubbish offer, hopeless customer service and it speaks volumes about the company…..
At this point I feel like I'm just an entitled whiner, some sort of freebie snatcher trying to get his grubby hands on a carrot on a stick.
So I'm just done with that then. I'm really tired of the faux offering to current scrubs like me (but really for new users). Next time just say so. So you're no better than Comcast with a free crappy netbook. Just tell us so. Don't spend months with this rigamarole.
Same problem here. I followed all the proper steps, got the email, on the website it said that the promotion had been applied but still had to enter mi credit card and decided to go through with it, believing I wouldn't be charged for it. Then I just received it, check my credit card and was charged. Since there is no email to contact spotify or phone, I have no idea what to do. I feel it's so unfair I'm being charged for this. Has anyone found a solution for this problem?