Not just no number, no phone support at all. I asked in a support chat if someone could call me back and they said they don't do that. A company who is asking for my money better **bleep** be prepared to call me back when there's a problem. Just goes to show you, we are not their customers, we are the product.
I'm in the same boat and Veronica and I believe that Spotify isn't going to honor us. I think the people who abused the system for codes and sold them on Ebay is something that hurt this. But I would enjoy if Spotify gave me a refund on my family account and switch me back over to student account. I switched over because I had Christmas intentions for the family and this just gives me a bad taste of spotify as a whole.
When I purchased the Family Account it said I would get a Google Home Mini and apparently the promotion had already ended before I did that. I know there is terms but if you cancel a promotion doesn't that mean you stop advertising it? They still used advertisements on the page to get me to sign up for Family Account after @spotifycares has said it was over.
Even going back to this page I have attached I still see that I should get an Email. Yet I am still waiting.
The problem is the promotion has not ended. People are still able to redeem even today. Just not everyone. Literally right before I realized I couldn’t use my link and it was charging me my friend redeemed hers. Very very irritating.
Re: Google Home Mini Promotion still trying to charge full price?
I WAS ABLE TO REDEEM TODAY. But I was having the same problem you all described in this thread. I received my email that it was ready on 11/18/18. I went to redeem the same day but all colors were OOS. So I went back today, added the Mickey Mouse stand and tried to check out. No discount ever applied so I was fearful to click “confirm purchase.” I removed it to try to add another but I was taken to a mini that was priced at 29 instead of 49. So I went back to the email and clicked on the link again, but nothing changed. This was all done on my iPhone in Safari. I tried google chrome but having same issue. I started a chat with customer support and the rep wasn’t very helpful. She first suggested I try picking a different color. When she asked me to try a new tab, instead I opened a Chrome incognito tab instead. I COPIED the link from the email, rather than clicking on it, and had to login to Spotify and then it directed me to Google store where I had to login to that also. Voila my cart still had the items in it but the discount now appeared between the two items in the cart! I quickly clicked Confirm. I have no idea if the rep did anything on her end (is there a reset option they can click on like when you lock you lock yourself out of an account?). So try using the incognito tab, or perhaps clear out all your browser cache and cookies. Good luck!!