Google Home Mini Promotion still trying to charge full price?

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Re: Google Home Mini Promotion still trying to charge full price?

Music Fan

Really though can we have this be un-marked as solved until a real solution is given? 

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Re: Google Home Mini Promotion still trying to charge full price?

Music Fan

Those that went through Google to resolve...what method did you use to contact them?

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Re: Google Home Mini Promotion still trying to charge full price?

Casual Listener
Contacted the Google Store by phone.
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Re: Google Home Mini Promotion still trying to charge full price?

Music Fan
I called the google help number to cancel my order but I didnt get a
solution yet to recieve a free device.
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Re: Google Home Mini Promotion still trying to charge full price?

Casual Listener

Was google abl to reverse the charges?  or are we supposed to wait for Spotify to sort this out?

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Re: Google Home Mini Promotion still trying to charge full price?

Music Fan
I canceled mine within the first hour so I only got a pending charge and no
real charge. Im not sure what you would do if you had gotten a real charge
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Re: Google Home Mini Promotion still trying to charge full price?

Casual Listener

If you were actually charged for the mini and contacted Google support they will ask what the promotion code was. For myself and many others there was no code, only a link to follow and a pop-up saying the discount would be added during checkout. Google has offered to help return the device but will not reimburse you for the promotional discount.

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Re: Google Home Mini Promotion still trying to charge full price?

Music Fan
I have sent many emails to spotify and to Google I was charged on my bank
of america credit card 52.43$ Google is not answering and spotify doesn't
even have contact number.

I feel really mad about all this situation, for the price Google charged
me I could have bought not one but two minis from ebay!

This is starting to feel like a scam promotion in order to get new
suscribers. And 0.99$ from each one... multiplied by 100 thousand do the
math. ...
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Google Home Mini Reward Still Asking For Credit Card Info

Newbie

Hello. 

Even though the code is applied to the item, Google Store is asking for my credit card info to continue. Am I suppose to put my credit card info in? 

Thank you. 

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Re: Google Home Mini Reward Still Asking For Credit Card Info

Music Fan
I did it... And hours later Google cancelled the order, later by phone they
ask me to place a new order and I did...oh surprise 52.43$ were charged to
my credit card... I call and ask for the refund and wrote about 8 different
email both Google and Spotify support stating my case... 48hrs later I
haven't received any solution... I wonder if I call Apple store and tell
them I would like to change to iPhone and all the other services associated
with them... They may even use my case to advertise how to do something
wrong! And how to get a customer well treated.
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