Google Home Mini Redemption Not Working

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Google Home Mini Redemption Not Working

Eddiegws
Music Fan

Hi, longtime Spotify family account holder. I received the email to redeem the Google Home Mini, but it is trying to charge me $49. I've tried following the links Ive seen here on the forum, and it says "you've already registered interest." Does anyone have any idea how I can redeem this? Thank you.Screen Shot 2018-11-09 at 10.23.19 AM.png

21 Replies

Re: Google Home Mini Redemption Not Working

Rock Star 16
Rock Star 16

Hey @Eddiegws, and welcome to the community.

Hope you're doing great! 

 

Thanks for the screenshot. Could you try clicking the link you got from the email? Also, please make sure that you haven't already gotten this - as it is one per account.

 

Let me know how you get on :)

Billy-JRock Star 16
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Note: I'm not a Spotify employee.

Re: Google Home Mini Redemption Not Working

Eddiegws
Music Fan
Hi, thanks for welcoming me. Yes, when I click on the link, and add to
cart, it attempts to charge me

Re: Google Home Mini Redemption Not Working

Rock Star 16
Rock Star 16

@Eddiegws.

 

Thanks for the fast reply!

Give it another try here (https://www.spotify.com/googlehome/register/)

 

Let me know how this goes :) 

Billy-JRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Google Home Mini Redemption Not Working

Eddiegws
Music Fan
I get "Thank you so much! You've already successfully registered your
interest in this offer."

Re: Google Home Mini Redemption Not Working

Rock Star 16
Rock Star 16

@Eddiegws.

 

Thanks! Do you get an email saying this, and is it still telling you that you'd have to pay?

Billy-JRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Google Home Mini Redemption Not Working

Eddiegws
Music Fan

Not sure what you mean - I said in my first post I received the email about redeeming the offer. No matter what i do it wants to charge me. Is there anyone I can email about this? 

 

Re: Google Home Mini Redemption Not Working

Rock Star 16
Rock Star 16

@Eddiegws.

 

Alright, could you try claiming this again from both here and here, using incognito window, other devices, and making sure to check your spam filter? 

 

Let me know how this goes :)

Billy-JRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Google Home Mini Redemption Not Working

Eddiegws
Music Fan

Thank you for the links. I opened an incognito window, after a computer reset, and got the same results, for each linkScreen Shot 2018-11-12 at 12.06.51 PM.png

Re: Google Home Mini Redemption Not Working

Phany06
Casual Listener

The same thing just happened to me. I was trying everything and it was  giving the same message that I've been already registered  that that offer. I send a message to the help desk directly and the just answer me with a new link to redeem the home mini.

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