Google home Mini not free (Family premium)

[Cryosin89]

I recently purchased the Family premium due to the google home mini deal. I received confimartion that my google home mini was reserved. When I click the link to obtain the google home mini, the google store still wants to charge me for the device. I talked to google and they said I had ot speak to Spotify. As there is no direct support I have come here. What am I doing wrong?

Also when I click to redeem the offer on spotify's website I get this: "Thank you so much!
You've already successfully registered your interest in this offer"

[Billy-J]

Hey @Cryosin89, and welcome to the community.

Hope you're doing great! 

I understand your frustration. Could you send me a screenshot of the message telling you that you still have to pay a certain amount? Please make sure to hide sensitive info when posting to the community.

Let me know how you get on :) 

[Cryosin89]

Well I just went to get that screenshot and it applied the discount. I
don't know why it took so long. But I just ordered it thank you for your
help

[Billy-J]

Hey again.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day :)

[Kybassplayer]

I am having this same issue. I upgraded to the family plan and I got an email saying my device was ready, but when I go to checkout, there is do discount applied and says I owe 49. Can someone help?

[MomOfMonsterz]

I am experiencing the same issue. What steps do I need to take to correct this?

[Cryosin89]

Just wait. That's what I did and it eventually worked for me.