I am the administrator of the family plan, and I also administer the account that my wife uses.
When I try to join her account (juanalejo2015) to the family plan, it asks me for the street address.
If I connect to the master account (juanalejo2013) on the website, I cannot see any field with Street address, I only see the postal code.
How do I find out, which is the address that I entered in the family plan? I am the administrator of the master account.
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I'm sorry your feeling this way! I think you should give Support a shout as I think they'll be able to assist you better than I can and can take a look backstage! 🙂
Let connect you to support, please fill out the online contact form. A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message! @SpotifyCares, Don't worry Spotify also offer support via Facebook! Shoot them a message Spotify Cares Facebook page.
These are the best ways to contact Spotify but be aware there maybe a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get an automated reply saying to check the Community - we suggest you reply to this to ensure your ticket has been queued.
Keep me in the loop and let me know how you get on 🙂