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Hi, I want to know is there any limits for joining different families per 12 months? Can I delete my current premium and join a family and cancel at any time and join another one?
Hey there @thetraceow!
Thanks for reaching out to us about this.
We can confirm that currently there isn't a limit to how many times you can join a Family plan.
So you should be able join a Family plan and if you move join a different one without any issues.
And just one last thing, when you connect your account to a Family subscription, you don't need to cancel your Premium Individual first, that happens automatically with the switch of the plans.
Hope this info help. Let us know if there's anything else we can do do for you.
Thanks for getting in touch with us and welcome to the Community.
If your cousin has already switched once to another plan, they can join the plan they just left if it's still active. Alternatively they can start their own plan.
Currently it's possible to switch plans once in 12 months. That would explain why they can see this error message.
Hope this was helpful for you. If you have more questions, we are here for you.