Husband banned from family plan

[mpascoa]

Hi,

My husband has recently received a message saying his address cannot be verified as being the same as mine.

I'vê seeen some users saying I should open another account and export my playlists, than import them back to the new account - really???

i refuse to believe a company like Spotify would have such a clumsy solution to such a simple problem. If that really is the case, I'd rather open an account in a different service. But I really hope it isn't! Help?

[Bittencourt]

Hi @mpascoa, welcome to the Community!

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps.