I Can't Sign Up for Family Plan

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I Can't Sign Up for Family Plan

gkurr
Regular

I have a Spotify Free account.  I am trying to upgrade to a family plan.  It won't let me because it says I once signed up for Spotify Premium (I guess I did although I don't remember doing such).

 

Is there any way for me to actually sign up for it?  I really don't care about the 90 days free - I'm happy to start paying right away.  I feel like if my wife signs up for this instead of me and then invites me it will just reject me again.

 

4 Replies

Re: I Can't Sign Up for Family Plan

Rock Star 22
Rock Star 22

Hey @gkurr, thanks for reaching out to the Community!

 

I'm sorry to hear this.

Could you let me know if you're trying to be a member of a Premium Family plan, or are you try to start a new Premium Family plan?

 

Keep me posted :)

Billy-JRock Star 22
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Re: I Can't Sign Up for Family Plan

gkurr
Regular

I am trying to start a new family premium plan.

Re: I Can't Sign Up for Family Plan

gkurr
Regular

Turns out I was using same credit card as my wife was using for her premium.  That's why it wouldn't take.  I used a different credit card and then it worked.  Not sure why I had to do that though...

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Re: I Can't Sign Up for Family Plan

Rock Star 22
Rock Star 22

Hey @gkurr

 

Thanks for getting back to me!

I'm happy to hear you got this issue fixed.

 

You won't be able to use the same payment method on two accounts, which is why you weren't able to enter the payment method your wife is using with her Premium account.

 

I hope this helps :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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