Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Family Plan
Country
United States
My Question or Issue
Ive been a Spotify premium customer for longer than I can remember and a Spotify Family Plan Member and I was never able to redeem the free Google Home Mini because of site issues always glitching. Is there anything to right this wrong
Hey @JuanCatala.
Thanks for reaching out to us about this. We'll be glad to help you out!
First, would you mind trying to redeem the offer from a different device? Make sure to try using different browsers, as well as opening an incognito window.
If that doesn't work and you're still getting the same error as the one in the screenshot, then let us know and we'll see what we can do.
Thanks! We'll be looking out for your reply.
Hi I'm also experiencing the same issue. I tried a couple weeks back, and just tried to access the link from a laptop and mobile phone. Not sure what's wrong with the site. Can you please advise?
Hey there @cnizegbu,
Apologies for the confusion.
The Premium for Family and Google Home Mini offer was only available for a limited time while supplies lasted. Since it's no longer available, this would explain why you're having troubles accessing the page currently. You can find more info here.
Hope this helps clarifies things.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…