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I am not able to add my son´s account, eventhough I´m typing the same residence address I registered

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I am not able to add my son´s account, eventhough I´m typing the same residence address I registered

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I am not able to add my son´s account to the Family Premium, eventhough I´m typing the same residence address I registered for my wife, my daughter and I. 

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Re: I am not able to add my son´s account, eventhough I´m typing the same residence address I regist

Rock Star 21
Rock Star 21

Hi @trujilloazcuena, welcome to the Community 🙂

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them. One is filling out the online contact form.

 

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

 

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

 

Let me know if this helps!

 

BittencourtRock Star 21
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