I am not able to add my son´s account, eventhough I´m typing the same residence address I registered

[trujilloazcuena]

I am not able to add my son´s account to the Family Premium, eventhough I´m typing the same residence address I registered for my wife, my daughter and I. 

[Bittencourt]

Hi @trujilloazcuena, welcome to the Community 🙂

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!