I am one of Premium for Family, but it seems that I was still in Free Plan on Android.

[hjthjthjt]

Plan

Premium for Family

Country

Hong Kong

Device

OnePlus A5000

Operating System

Android 9.0.0

My Question or Issue

I am one of Premium for Family, but it seems that I was still in Free Plan on Android.

My Android Spotify version is 8.5.3.716 (the latest version of Google Play, and it is not Beta or Alpha).

Look the pic, it is from someone in the same Family Plan:

But mine is:

We are all in 8.5.3.716.

I am one of Premium for Family, what is the problem....?

[OneByBoo]

Hey there @hjthjthjt,

thanks for posting !

Just to make sure you're logged in with the same account on all devices please reach you account page online and click "Sign Out Everywhere".

After this had been done, use this help page to locate all accounts listed with your details and make sure you're logged in with the right one which is part of the family plan.

Hope this helps 😃

[Katerina · Accepted solution]

Hey there @hjthjthjt,

Thanks for posting and welcome to the Community!

From the screenshots you've shared, it looks like you're on our new Your Library experience. You can read more info about this in this Spotify Answer.

Keep in mind that we’re often testing and launching improvements and new features. When this happens, you might see something different on the app that your friend doesn’t, so no worries! There's more information about this here.

Hope this helps clarify things but don't hesitate to let us know if there's anything else we can help with.

Have a lovely day 🙂