I can not leave family plan

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I can not leave family plan

ikarhan
Casual Listener

Plan Premium Country Turkey Device Samsung Galaxy 10 Operating System Windows 7 My Question or Issue I am a member of premium for family plan.  Why I can not leave this plan. I follow > Change Plan -> Cancel Premium  But always I got same message for two days. Only subscription will end date changed but actualy my subscription should expire two days ago according to first message   You have canceled Premium. Your subscription will end on 8/29/19. Renew to get right back to ad-free music on demand, even offline. To help us improve Premium, would you mind telling us more about why you canceled? This will only take a minute.

2 Replies

Re: I can not leave family plan

Rock Star 16
Rock Star 16

Hey there @ikarhan,

thanks for posting !

 

Can you please check out your status over at Spotify.com ?

 

Enter your account overview and you'll be able to see the subscription status.

If you managed canceling, the subscription will still be active till the last day of the current paying month.

 

Waiting on your update :)

OneByBooRock Star 16
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Re: I can not leave family plan

ikarhan
Casual Listener

I have cancelled, but account status not changed. I am always getting same message but premium still in a member of a family  plan 

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