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I can't change my explicit content settings on Family account

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I can't change my explicit content settings on Family account

Regular

Plan

Free/Premium

Country
Czech Republic

 

Device

(Macbook Pro 2020)

Operating System

(MacOS)

 

My Question or Issue

I have Family account and I am the manager of that account. I'm using desktop application and cannot disable explicit content filter.
The toggle is greyed out and says:
"Explicit content can't be played on this Family account"

When I go to website to manage my settings, I can enable/disable explicit content for other members but not for myself. What's the problem?

16 Replies

Re: I can't change my explicit content settings on Family account

Moderator
Moderator

Hey there @zeebadeeba86

 

Thanks for reaching out about this in the Community, and welcome 🙂

 

Would you mind letting us know if this option is available when you log into your account using a mobile device?

 

If you're still unable to do this, could you send us a screenshot where we can see the option in your app's Settings? Just attach the image to your next response to us by using the Insert Photos option in the post editor. Make sure to exclude any personal information from it. 

 

Keep us posted. We'll be on the lookout for your reply.

NovyModerator
 
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Re: I can't change my explicit content settings on Family account

Regular

I can change the settings in mobile iOS app. So only the desktop is the problem.

See the attached screenshot.

spotify.png

Re: I can't change my explicit content settings on Family account

Moderator
Moderator

Hey there @zeebadeeba86,

 

Thank you for your reply.

 

We suggest that you head over here to make sure you've followed the steps correctly.

 

Let us know how everything goes so we can keep on assist you if you need us to.

 

Cheers!

JeremyModerator
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Re: I can't change my explicit content settings on Family account

Regular
I looked at that documentation and as my original post says, the option cannot be toggled. The application won't let me change it.

In my screenshot that I posted before it says "Explicit content can't be played on this Family account". However I am the manager of the family account so I can disable explicit content for other members but the account website does not allow me to specify this settings for myself.

Re: I can't change my explicit content settings on Family account

Moderator
Moderator

hey again @zeebadeeba86,

 

Thank you for your reply and confirmation.

 

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

If that doesn't do the trick - can you let us know which version of the app you have?

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Re: I can't change my explicit content settings on Family account

Regular

I tried reinstalling the desktop app but the problem is still there. I  made sure that all files (including caches) on my operating system were removed.
I'm on MacOS so I used application AppCleaner that looks for any related files to application in operating system. I downloaded Spotify installer from the website and ran it.
The application then asked me for my credentials for logging in which means I cleared the old version of app successfully.

The version of desktop client is 1.1.48.625.g1c87c7f7-a.

Re: I can't change my explicit content settings on Family account

Moderator
Moderator

Hi @zeebadeeba86

 

Thanks for keeping us in the loop! 

 

We suggest that you log in using your account in a different device and try to enable this option there. 

 

Then, run a clean reinstall again on your PC and let us know if this does the trick. Make sure to follow the steps here

 

Let us know how it goes 🙂 

 

 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Re: I can't change my explicit content settings on Family account

Regular

I tried clean install from the link you have provided. I performed clean install on both desktop and the phone. I have also tried disallowing and allowing explicit content on my mobile device (the toggle switch can be activated on mobile for some reason) but that did not helped.

The toggle for explicit content is still disabled in desktop app after doing clean install.Screenshot 2021-01-11 at 08.10.47.png

Re: I can't change my explicit content settings on Family account

Regular
FYI I have also tried logging out and logging back in on my desktop computer. I'm signed in as the same user on both desktop and mobile devices. I am the manager of Family account.
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