I can't connect to the family plan of my Family!!

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I can't connect to the family plan of my Family!!

LissVyRT
Casual Listener

My family member sent me the invitation. When I complete all the file and click "Sent", it says I can not connect to this family plan. All the files are filled correctly. same Street name and same street number. Same post code. I don't understan. What seems to be teh problem?

2 Replies

Re: I can't connect to the family plan of my Family!!

SergioDavid
Roadie

Hey @LissVyRT, welcome to the Community!

 

Do you have any trouble joining the plan using an incognito window? What about from a different device?

 

If so, reach out to us on here with your account info. We'll take a closer look to see what's going on.

 

Hope that helps.

Re: I can't connect to the family plan of my Family!!

raging_kirby
Newbie

my brother and i have the same problem. the link you provided leads to a 404 page.

Marc

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