I can't delete an account in my Spotify family premium

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I can't delete an account in my Spotify family premium

Nasoek
Casual Listener

Hi!

First of all, sorry for my bad english, I'm not that good at it.
Today I tried to delete one account from one of my members in my plan, but when I clicked on his account (or his name) the page sent me to an Error 404 page, because of that I cannot delete this account, I don't know how to fix it.
Help!

4 Replies

Re: I can't delete an account in my Spotify family premium

cindy1337
Newbie

Same Problem here. What can I do?

Re: I can't delete an account in my Spotify family premium

imattolo
Community Legend

Hello @Nasoek and @cindy1337

can you try to remove the family member by opening a new window in incognito/private mode of your current web browser?

 

Let me know if it works :)

Re: I can't delete an account in my Spotify family premium

sarastener
Visitor

It doesn't work for me either. And trying in incognito mode doesn't work either, it's the same.

Re: I can't delete an account in my Spotify family premium

Moderator
Moderator

Hey there @sarastener,

 

Thanks for posting about this here in the Community!

 

Just to confirm, have you tried following the steps below to remove the family member from the plan?

  1. If you're the person who subscribed to the plan, make sure you're logged in your Spotify account and go to your account page.
  2. Click Premium for Family in the menu on the left.
  3. Select the member you want to remove. Click REMOVE.

If you're having troubles doing that, we'd recommend giving another try from a different device or network connection.

 

If that doesn't do the trick, a screenshot of what you see would be very helpful so that we can take a closer look. Just make sure that there's no private or sensitive info displayed.

 

We'll be keeping an eye out for your reply. Have a lovely day :)

KaterinaModerator
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