I can't rejoin Family Mix

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I can't rejoin Family Mix

annie26
Visitor

Plan

Premium

Country

USA

Device

iPhone 8

Operating System

iOS 12.3.1

 

My Question or Issue

I was poking around Family Mix, and saw an option to "Join Family Mix" - I wasn't sure what this meant as I thought I was already part of my Family Mix. I clicked it, and it ended up REMOVING me from my Family Mix. However, all attempts to rejoin my Family Mix do not work. It says, "You joined Family Mix", but none of the songs update and it's clear that I have been removed. How can I rejoin?

15 Replies

Re: I can't rejoin Family Mix

Rock Star 4
Rock Star 4

Hi,

I never heard about family mix. Thank you for pointing me to this feature.

 

I tried to look for some help of this feature but I couldn't find any. The way it looks like it's a playlist you can like. But according to you, you can subscribe and unsubscribe in another way than liking the playlist?

 

Thanks,

René

Rene01Rock Star 4
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Re: I can't rejoin Family Mix

Angieb024
Casual Listener
I have the same problem.

Re: I can't rejoin Family Mix

Rock Star 4
Rock Star 4

Hi @Angieb024,

 

Oops, we need to fix this. Where do you get stuck? You don't see the family mix? You can't find the join button? You can join but your songs are not in the list?

 

Please let us know where you got stuck so we can fix this.

 

Regards,

René

Rene01Rock Star 4
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Re: I can't rejoin Family Mix

leoprog
Regular

I have a similar problem with my Duo Mix playlist. I can see it because my partner sent it to me but I wasn't able to join. While joining there appears a message: "an error ocurred. Try again later"

Re: I can't rejoin Family Mix

Rock Star 4
Rock Star 4

Hi @leoprog,

 

Can you please check this article. Not sure what happens when you send the duo mix to someone else.

 

Please let us know if it helps.

 

Regards,

René 

Rene01Rock Star 4
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Re: I can't rejoin Family Mix

leoprog
Regular

Thank you, Rene01, but it didn't work. :(

Re: I can't rejoin Family Mix

Rock Star 4
Rock Star 4

☹ Did you get the exact same error?

Rene01Rock Star 4
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Re: I can't rejoin Family Mix

leoprog
Regular
Not exactly, the thing is that I can't join and never could in the past :(. (Well, it's been a week since I have premium duo, but before that I had premium family)

Re: I can't rejoin Family Mix

Rock Star 4
Rock Star 4

Hi @leoprog,

 

What goes wrong exactly? You can find the family mix? You see the other duo member added to this list? You can play the list? You see the option: join? You can select the 'join' button?

 

Regards,

René

Rene01Rock Star 4
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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