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I cant join in my family account

I cant join in my family account

My uncle sent me the invitation but when I accept the invitation and after I put my name and all of that information, the page saids that I can't join because it isn't possible... what I supposed to do? I won't open another account... please I need help! 

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5 Replies

Hey @26007,

 

Can you please let me know the exact error message? Do you both reside at the same physical address?

 

Thanks!

MaximSpotify Star
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Same problem for at least 1month and I'm trying everything.

I send invitation to my wife with name and email.

She received invitation and when she click on "accept invitation" a connexion page appear on safari or google chrome... then nothing...

does she need to create a new account ?

What to do with invitation code ?

 

In my account still invitation pending ..

 

 

 

 

 

@edbywine,

 

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

We are having the same issue - despite of living at the same address...

Maybe we entered the address differently?

What can we do??

@ersom,

 

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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