I don't get any mails from spotify

[user-removed]

Hey all,

I don't get any mails from spotify. However, the mail adress in my spotify player is the good one. I don't get mail when I ask for a new password or when I am invited for spotify family. How can we fix this?

[Billy-J]

Hey @user-removed, and welcome to the community.

Hope you're doing great! 

I'll be happy to help. Can you tell me who your email provider is? You should know directly from your email address, whether it's (@gmail.com, @yahoo.com).

Keep me posted, and I'll take a look for you 🙂 

[user-removed]

Hey, Thanks for helping out! 

My email is hotmail.

[Billy-J]

Hey, again @user-removed.

Thanks for the information! Please make sure that you're checking the right folders, and check any spam/junk folders. If that doesn't help, please contact support here.

I hope this helps! Have a nice day 🙂 

[user-removed]

Folders checked, first thing I did. But nothing in there.

[Billy-J]

Hey, @user-removed.

Thanks for checking! In that case, I'd recommend contacting Customer Support using the link I provided above.

Have a nice day 🙂