I got auto-signed up for Premium Family???

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I got auto-signed up for Premium Family???

jcleung111
Newbie

Plan

Premium

Country

 GB

Device

iPhone 6S Plus

Operating System

iOS

 

My Question or Issue

 I was a Premium member and my subscription renewed monthly on the 1st. All of a sudden, I get a notification yesterday that says I've signed up for Premium Family (I didn't), and that I will be charged the Family rate on the 25th. I cancel Family right away and go back to Premium, and it says my Premium will now charge on the 25th this month. I've already paid for this month on the 1st. Spotify, what's going on???

1 Reply

Re: I got auto-signed up for Premium Family???

Rock Star 11
Rock Star 11

Hello @jcleung111!

 

It seems like someone used your payment method to purchase a Premium subscription. I'd recommend checking out this Support article for the next steps to take. 

 

Hope this helps and have a nice day!

Jose_MRock Star 11
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