I have Premium for Family, but only one person can listen at a time. Why?

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I have Premium for Family, but only one person can listen at a time. Why?

roxaneP
Casual Listener

Plan

 Family

Country

 canada 

Device

(iPhone SE 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I have changed to the family premium subscription with one member registered. In september... However, still only one user is allowed at the time.  What can I do?

 
 
 
1 ACCEPTED SOLUTION

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Solution! 1 person liked this

I have Premium for Family, but only one person can listen at a time. Why?

Rock Star 5
Rock Star 5

Question:
I have Premium for Family, but only one person can listen at a time. Why?

Answer:
Hey @roxaneP,

 

Does each member of your family plan have their own Spotify account?

To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have their own account yet, they can sign up here. You can then invite each family member to your Premium for Family plan by following these steps:

 

  1. Go to your account page.
  2. Click Premium for Family in the menu on the left.
  3. Click SEND INVITE.
  4. Enter the email address of the person you want to invite and click SEND INVITE. A confirmation email will be sent to you when they accept the invite and are added to the plan.

 

For more information regarding the Premium for Family plan, check out this support article.

 

Let me know if you have any questions. Happy listening :)

Noah-SRock Star 5
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
3 Replies
Solution! 1 person liked this

I have Premium for Family, but only one person can listen at a time. Why?

Rock Star 5
Rock Star 5

Question:
I have Premium for Family, but only one person can listen at a time. Why?

Answer:
Hey @roxaneP,

 

Does each member of your family plan have their own Spotify account?

To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have their own account yet, they can sign up here. You can then invite each family member to your Premium for Family plan by following these steps:

 

  1. Go to your account page.
  2. Click Premium for Family in the menu on the left.
  3. Click SEND INVITE.
  4. Enter the email address of the person you want to invite and click SEND INVITE. A confirmation email will be sent to you when they accept the invite and are added to the plan.

 

For more information regarding the Premium for Family plan, check out this support article.

 

Let me know if you have any questions. Happy listening :)

Noah-SRock Star 5
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Family premium only 1 at the time can listen

roxaneP
Casual Listener

thank you for the answer!

He opened his account once I invited him.
When he did, it said that I was paying for him though! 

Should we close his account and start over? He could open a new account, and i'll invite him after that? 

 

Thank you 

Re: Family premium only 1 at the time can listen

Rock Star 5
Rock Star 5

Hey @roxaneP,

It sounds like the invite hasn't been accepted from his end yet.

 
If he already has a Spotify account, I'd recommend trying to invite this account to the plan again. Don't worry, you won't need to make a new one.

Once your husband joins your plan, all payments for the Premium for Family subscription will be made by you, the plan owner. You'll then need to log in on your own accounts (that are all successfully on the plan) to get rocking at the same time.

 

Here are the steps for your husband to follow to join your Premium for Family plan:

  1. Have the owner invite you to their plan.

  2. You'll receive an email with a link to join. Open and click ACCEPT INVITATION. You're redirected to your account page, where you'll see a confirmation screen.
    Note: If you're not already logged in or don't have an account yet, you'll be asked to log in or sign up before seeing the confirmation.

  3. Enter your details and click SUBMIT to join the Premium for Family plan.

 

Let me know if you have any more questions.

Happy listening :)

Noah-SRock Star 5
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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