I have Premium for Family, but only one person can listen at a time. Why?

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I have Premium for Family, but only one person can listen at a time. Why?

Casual Listener

Plan

 Family

Country

 canada 

Device

(iPhone SE 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I have changed to the family premium subscription with one member registered. In september... However, still only one user is allowed at the time.  What can I do?

 
 
 
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I have Premium for Family, but only one person can listen at a time. Why?

Rock Star 7
Rock Star 7

Question:
I have Premium for Family, but only one person can listen at a time. Why?

Answer:
Hey @roxaneP,

 

Does each member of your family plan have their own Spotify account?

To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have their own account yet, they can sign up here. You can then invite each family member to your Premium for Family plan by following these steps:

 

  1. Go to your account page.
  2. Click Premium for Family in the menu on the left.
  3. Click SEND INVITE.
  4. Enter the email address of the person you want to invite and click SEND INVITE. A confirmation email will be sent to you when they accept the invite and are added to the plan.

 

For more information regarding the Premium for Family plan, check out this support article.

 

Let me know if you have any questions. Happy listening 🙂

NoahRock Star 7
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Note: I'm not a Spotify employee.

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7 Replies
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Solution!

I have Premium for Family, but only one person can listen at a time. Why?

Rock Star 7
Rock Star 7

Question:
I have Premium for Family, but only one person can listen at a time. Why?

Answer:
Hey @roxaneP,

 

Does each member of your family plan have their own Spotify account?

To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have their own account yet, they can sign up here. You can then invite each family member to your Premium for Family plan by following these steps:

 

  1. Go to your account page.
  2. Click Premium for Family in the menu on the left.
  3. Click SEND INVITE.
  4. Enter the email address of the person you want to invite and click SEND INVITE. A confirmation email will be sent to you when they accept the invite and are added to the plan.

 

For more information regarding the Premium for Family plan, check out this support article.

 

Let me know if you have any questions. Happy listening 🙂

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Family premium only 1 at the time can listen

Casual Listener

thank you for the answer!

He opened his account once I invited him.
When he did, it said that I was paying for him though! 

Should we close his account and start over? He could open a new account, and i'll invite him after that? 

 

Thank you 

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Re: Family premium only 1 at the time can listen

Rock Star 7
Rock Star 7

Hey @roxaneP,

It sounds like the invite hasn't been accepted from his end yet.

 
If he already has a Spotify account, I'd recommend trying to invite this account to the plan again. Don't worry, you won't need to make a new one.

Once your husband joins your plan, all payments for the Premium for Family subscription will be made by you, the plan owner. You'll then need to log in on your own accounts (that are all successfully on the plan) to get rocking at the same time.

 

Here are the steps for your husband to follow to join your Premium for Family plan:

  1. Have the owner invite you to their plan.

  2. You'll receive an email with a link to join. Open and click ACCEPT INVITATION. You're redirected to your account page, where you'll see a confirmation screen.
    Note: If you're not already logged in or don't have an account yet, you'll be asked to log in or sign up before seeing the confirmation.

  3. Enter your details and click SUBMIT to join the Premium for Family plan.

 

Let me know if you have any more questions.

Happy listening 🙂

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: I have Premium Duo, but only one person can listen at a time. Why?

Newbie

I have had premium duo for more than a month now. We both have separate accounts and still only one person can listen at a time. No matter what I try it still doesn't work. Help would be very much appreciated.

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Re: I have Premium Duo, but only one person can listen at a time. Why?

Rock Star 7
Rock Star 7

Hey @NotBill,

 

Thanks for reaching out. Welcome to the community!

 

It sounds like someone might be logged into the wrong account. Please both try logging out of your devices, then logging back in using the email addresses that you each used to create to create your separate accounts.

 

The plan's manager (the person who started the plan) can check member accounts from their Duo page at www.spotify.com/account/duo

 

Let me know how it goes — I'll be here in case you need any further help 🙂

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: I have Premium for Family, but only one person can listen at a time. Why?

Newbie

That is a ridiculous solution for families with children. The Family option is poorly named as such and offers no family oriented benefits for the additional upcharge. Yes, let me create emails, usernames and passwords for EACH of my children, with zero oversight. 

 

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Re: I have Premium for Family, but only one person can listen at a time. Why?

Moderator
Moderator

Hey there @mpeterson86,

 

Thank you for your post in this thread and your feedback.

 

Premium Family is a discount plan for up to 6 family members who live together. Each person on the plan uses their own account, so no one shares a password and everyone keeps their own saved music and playlists

 

Premium Family comes with:

  • Spotify Kids - an app packed with singalongs, soundtracks, and playlists made just for kids. This is available in a few countries right now, but we hope to expand it soon.
  • Family Mix - a playlist based on the tastes of everyone on the plan.
  • Explicit filter - the plan’s manager can choose if members get explicit content.

Once again, thanks for the feedback. It's highly appreciated. 

 

We're always one reply away if you need us.

 

Cheers!

ElenaModerator
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If you appreciate my answer, maybe give me a Like.
 
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