I have a premium account for family but in the app it’s says I have a free account

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I have a premium account for family but in the app it’s says I have a free account

RachelleWolters
Newbie

Plan

Free/Premium

Country

 Netherlands

Device

(iPhone 8/7) 

Operating System

(iOS 10,

My Question or Issue

I have for about 1 year now the family premium account. But after today our acounts says that we have a free account and that we have to buy premium. I have tried log in and log out. That doesn’t work. The bill for spotify is payed so that’s not the issue either..

 

1 Reply

Re: I have a premium account for family but in the app it’s says I have a free account

Moderator
Moderator

Hey @RachelleWolters.

 

Thanks for getting in touch!

 

If all users have lost their Premium status, this means that the subscription has stopped. If you'd like to continue Premium for Family, please head here to resubscribe.

 

And that's about it! Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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