I have an email confirming my family plan subscription and now my spotify resorted back to free plan

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I have an email confirming my family plan subscription and now my spotify resorted back to free plan

cloverdale6123
Casual Listener

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

3 Replies

Re: I have an email confirming my family plan subscription and now my spotify resorted back to free

Rock Star 1
Rock Star 1

Hey, @cloverdale6123 
Welcome to Spotify Community and thanks for reaching out here!

Sorry to hear that you're having that kind of issue with your Spotify account. Are you just a member of the Family plan or are you the owner? 

hezorgRock Star 1
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Re: I have an email confirming my family plan subscription and now my spotify resorted back to free

cloverdale6123
Casual Listener
I am the owner


Re: I have an email confirming my family plan subscription and now my spotify resorted back to free

Rock Star 1
Rock Star 1

Hey again, @cloverdale6123 

Thank you for your reply!

So, in this case, I suggest that you check some things:

  • Check the status of your subscription

Go to your subscription page and check that your Premium subscription is still active. 

 

  • Check the status of your payment

If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.

 

  • Check that your Premium subscription isn’t on another account

You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. 
Check to see if you have any other accounts.

 

Check all and if everything is correct, but the issue persists, let me know!

Best Regards,
hezorg

hezorgRock Star 1
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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