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I have joined family premium but Spotify have still withdrawn money from my account?

I have joined family premium but Spotify have still withdrawn money from my account?

I have joined our family premium but Spotify have still withdrawn money from my account? i want my money back. 

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3 Replies

Hey there @venkata_,

 

Thanks for posting and welcome to the community!

 

Just to confirm, was your billing date just before you joined your family's plan?

 

If so, no worries, any future payments should switch to the plan owner from now on. Further, any Premium time remaining from that last payment will resume when you leave the family plan.

 

Hope this helps clarify things.

KaterinaModerator
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Hi Katrina, 

 

it is the same day. I have joined the family premium for testing. But I got charged with 15$. I heard you won’t charge for just Subscription. 

 

Thanks 

venkata

Hey @venkata_.

 

Thanks for getting in touch!

 

You don't need to submit your payment details if you want to join a Family subscription. Only the administrator needs to subscribe and will be charged 14.99. The rest just needs to accept the email invitation that needs to be issued by the administrator.

 

You might be eligible for a refund. Take a look at this page for more info.

 

If you have further questions for us, let us know.

 

Have a nice day!

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