I have premium for family, but i can't skip song

[AleToz]

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[JulianA_Bogota · Accepted solution]

Hey @AleToz! Thanks for writing.

Have you tried with any other usernames or email addresses you might have in order to find your Premium account? Also, if it was created using your Facebook credentials, you can try accessing it by clicking on the blue "Log in with Facebook" button.

In case you're still unable to get back to your music after this, our customer support team will be glad to help you out with this one. You can get in touch with them via email, Twitter or Facebook. They'll reply to your message as soon as possible.

We hope this helps. Have an amazing day 🙂