I haven't moved, but my family still can't join my Family plan

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I haven't moved, but my family still can't join my Family plan

Eduardopa
Newbie

 

I have a Family plan in Austria, where I had my family as "sub accounts". After I replaced my credit card, all my family members got messages saying their address couldn't be verified. I live in the same place for 4 years, I doubt that Spotify has my old address (although I can't seem to find anywhere to check that), but now my family members can't join my family plan anymore (eventhough we live in the same house).

 

How can I add them again? 

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Re: I haven't moved, but my family still can't join my Family plan

Rock Star 24
Rock Star 24

Hey @Eduardopa,

 

I'd recommend telling each member to reach out to support so that their address can manually be verified. Thanks :)


Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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1 Reply
Solution!

Re: I haven't moved, but my family still can't join my Family plan

Rock Star 24
Rock Star 24

Hey @Eduardopa,

 

I'd recommend telling each member to reach out to support so that their address can manually be verified. Thanks :)


Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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