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I'm not included in my Family Mix

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I'm not included in my Family Mix

Visitor

 

Plan

Premium Family

 

My Question or Issue

I noticed that none of my songs are included in the family mix. I checked with them and my stuff isn't on their playlists either. Any advice? I'd like to see my stuff in the playlists too. 

4 Replies
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Re: I'm not included in my Family Mix

Rock Star 18
Rock Star 18

Hey there @hydra3,

thanks for posting !

 

May i ask how long have you been a part of your Family plan ?

 

Thanks 🙂

OneByBooRock Star 18
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Re: I'm not included in my Family Mix

Visitor

I've been using spotify for a couple years consistently and have the same problem

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Re: I'm not included in my Family Mix

Moderator
Moderator

Hello @Baronvonwhitby,

 

Welcome to the Community!

 

Sorry to hear you don't have access to your Family Mix. Have you tried the steps outlined under Join or leave Family Mix on this support page?

 

It's also good to double-check that you're logged in to the right account. Check to see if you have any other accounts

 

If the above tactics don't work, we recommend you add your + VOTE to this ongoing issue and make sure to leave all the relevant information requested under the Status Update, so that the right folks can get to the bottom of this.

 

Hope this helps. Let us know how you get on.

XeniaModerator
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"Where words fail, music speaks." - Hans Christian Andersen
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Re: I'm not included in my Family Mix

Music Fan

Hi! I’m pretty sure that if you go to the family mix playlist, and click the “...” at the top corner, there is an option to either join or leave the family mix. Hope this helps!

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