I register my son with exact address but still cannot register to family plan

Reply
Highlighted

I register my son with exact address but still cannot register to family plan

macproject
Newbie

Plan

Premium

Country

 Indonesia

Device

Galaxy a7 2016

Operating System

Android

 

My Question or Issue

 I take a family plan and register my son. it was successful couple months ago, but suddenly being kicked out and I cannot register him back untilk now even I already put the exact same address with me.

 

any feedback?

 

Thx

2 Replies

Re: I register my son with exact address but still cannot register to family plan

Aimee_T
Roadie

 

Hey @macproject! Welcome to the Spotify Community.

 

We'd recommend making sure you're using the correct address. Also, the best option would be to accept the invite from an incognito window.

 

Take care :)

Re: I register my son with exact address but still cannot register to family plan

Community Manager
Community Manager

Hey @macproject.

 

Thanks for coming to the Community.

 

Just to check, are you still having this issue? We'd love to continue helping if so.

 

In the meantime, we have some more information on Premium for Family here, under 'Why was I removed from the Premium for Family plan?' which may explain things if an account was removed. If this doesn't seem right though, let us know.

 

Thanks,

/M

SUGGESTED POSTS