I've lost access to my family plan and can't accept another invite

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I've lost access to my family plan and can't accept another invite

RodAlbuquerque
Casual Listener

Hey guys, I've been a part of my family plan for a couple of years and recently lost access to it.

 

My mother, plan's owner, received an email that 2 of the plan's members needed to confirm an adress... since I've been a member for years I never thought it was me and since it was a number referring to one of the members and my spotify account is on an email that I rarely check, I couldn't know.

 

Now I've lost my premium account and get an error everyitime I try to accept new invitation.

 

is there anyway around it?

 Thanks in advance :)

 

PS: we all live in the same address

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Re: I've lost access to my family plan and can't accept another invite

Rock Star 24
Rock Star 24

Hey @RodAlbuquerque

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

You may see an option to chat with support instead of email.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also:

• Tweet or message @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 Reply
Solution!

Re: I've lost access to my family plan and can't accept another invite

Rock Star 24
Rock Star 24

Hey @RodAlbuquerque

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

You may see an option to chat with support instead of email.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also:

• Tweet or message @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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