I want complain please

[Hasmawati]

Im looking forward for spotify costumer suport to help me about my account
I want my premium account back
Thx

[Robert_W]

Hey @Hasmawati,

Can you let me know the exact issue you are facing with your account?

Thanks 🙂

[Hasmawati]

Dear DefaOne,

Thank you very much for your feedback.
My premium for family account has reverted to free account. Spotify sent me
an email that they can't verify my address. I lived at the same address
with the main account.
How could this happen?
Can you help me please what should I do with my account?
I really hope i can use spotify again.
Thank you before for your feedback.

Regards,
Hasmawati

[Robert_W]

Hi @Hasmawati,

Thank you for your response.

Just to confirm,are you a member of a family account?

Thanks.

[Hasmawati]

Dear DefaOne,

Yes I'm her sister

Regards,
Hasmawati

[Robert_W]

Hello @Hasmawati,

Could you ask your Sister to resend you an invite to the family plan. Only this time 

let her (admin) send send you the link generated through INVITE WITH LINK, instead of letting the system send the mail.

Then accept the invite logged in with your own username in the app and in the website. Please make make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may cause you to be kicked off of the plan.

Hope this helps 🙂

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