I was removed from SF and I was a founder

[gizzasvk]

Plan

Family Premium

Country

 Slovakia

Device

iPhone 7+

Operating System

iOS 11.4.1

My Question or Issue

 Hello I had Spotify family and I was removed from there

I was a founder

Me and 5 others don’t have premium, but why ?

Why we were removed from this ?

I have payed for every month, from my card and now this (I have money on my card, every month 8.99€)

I don’t understand 

Thank You 

gizzasvk is my nickname on Spotify

[Jose_M · Accepted solution]

Hi @gizzasvk,

Sounds like you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps! Let me know if there's anything else I can help with.

Have a nice day, Jose 🙂

[gizzasvk]

I have to re-enter everyone again on SF - thats annoying 
But thank you and have a nice day 

[Jose_M]

I'm glad to hear it worked now! Let me know if there's anything else I can help with and have a nice day, too.

/Jose. 🙂