I was taken by Spotify from my father's premium family plan

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I was taken by Spotify from my father's premium family plan

madu_
Newbie
  • Hi! So, I’m a member from my father’s family premium plan and every month my Spotify stops being premium and turns to the free one... I don’t know what to do or who to talk to... and i saw on the site that my father’s plan is normal (into the family premium) and i’am not there anymore 

Plan

Premium

Country

 Brazil 

Device

iPhone 6

 

1 Reply
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Re: I was taken by Spotify from my father's premium family plan

Rock Star 21
Rock Star 21

 

Hi @madu_, thanks for writing.

 

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

Just clik on the link bellow for more information:

 

https://support.spotify.com/account_payment_help/payment_help/how-can-i-contact-spotify/

 

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

 

 

Let me know if this helps, and feel free to reply in Portuguese as well, if you prefer :)

BittencourtRock Star 21
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