IT IS ENOUGH NOW FOR PLAYING AROUND

[aemresarisoy]

Plan

TRYING TO BE FAMILY

Country

 TURKEY

Device

(iPhone 7)

Operating System

(iOS 10)

My Question or Issue

 For 2 months or so I got kicked out and couldn't join the family plan that my wife(!!!) started. Each time I was trying to log into family plan it did not accept my credentials and then my wife cancelled the old one and started a new just because of this issue and this time I get the message of "you can only change your family plan once in 12 months" what is wrong with you guys???? It's more than annoying now plus having no one, NO ONE to get in touch from the company is even more annoying!! 

[user-removed]

Hi!

Spotify has a fantastic team over on Twitter that will be happy to solve any issues that you've come across in your account / subscription experience. Simply send @SpotifyCares a Tweet and they'll get back to you relatively quickly.

Thanks, and have a lovely day!

[Bittencourt]

Hi @aemresarisoy, thanks for writing.

I'm sorry to hear that.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!