Impossible de rejoindre un Spotify family

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Impossible de rejoindre un Spotify family

ML3711
Casual Listener

Bonjour, 

Je fais partie d'un cercle Spotify family depuis plusieurs mois mais suite à une arnaque, il n'a plus fonctionné. Une fois le problème résolu, ma mère m'a renvoyé une invitation mais impossible de l'accepter, j'ai le message "il n'est possible de changer de Spotify family qu'une fois par an". Les autres membres de ma famille n'ont eu aucun problème à accepter l'invitation... Help! 

 

 

5 Replies

Re: Impossible de rejoindre un Spotify family

Rock Star 21
Rock Star 21

Hey @ML3711, thanks for reaching out to the Community!

I hope you don't mind me replying back in English.

Could you let me know if you have joined another Premium for Family plan in the last 12 months?

Keep me posted :) 

Billy-JRock Star 21
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Re: Impossible de rejoindre un Spotify family

ML3711
Casual Listener

Hi Billy-J

Thanks for replying! 

Well, I did join my parents' premium for family plan before they got scammed, but nothing else. 

Re: Impossible de rejoindre un Spotify family

Rock Star 21
Rock Star 21

Hey @ML3711,

 

Thanks for getting back to me.

If you've joined a Premium for Family plan before and you're trying to join a different one - you won't be able to, since you're able to switch Premium for Family plans every 12 months.

 

There is some more info on this here.

I hope this helps. Let me know if you have any questions :) 

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Impossible de rejoindre un Spotify family

ML3711
Casual Listener

**bleep**... 

Alright, thanks for answering and the help :) 

Highlighted

Re: Impossible de rejoindre un Spotify family

Rock Star 21
Rock Star 21

Hey @ML3711,

 

No problem at all! If you need help in the future, you can always start up a new thread and the Community will be happy to help.

 

Have a great day ahead :) 

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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